Order processing
All orders are subject to manual verification. Processing is faster when the billing and shipping details match. Most orders ship within 3–5 business days of the transaction completing.
Shipping
We ship with USPS and FedEx. Delivery time depends on the service selected at checkout, and shipping upgrades are available.
- Free shipping on orders over $300
- Orders under $300 ship for $7.99
- Tracking is provided on every order
- Signature on delivery is required on many shipments — jewellery left on a doorstep is rarely recovered
Shipping and insurance are arranged through third-party carriers. Those costs are incurred the moment a parcel is dispatched and are non-refundable.
International orders
Import duties, taxes and customs fees are not included in the item price or the shipping charge. Fees charged by customs in your country are the buyer’s responsibility and are paid to your carrier or customs authority, not to us. We cannot predict these charges — they vary by country and declared value.
Returns
30 days from delivery to return or exchange for size. The piece must be unworn, undamaged, in its original packaging, and accompanied by your order number.
Return shipping is paid by the buyer. Use a tracked and insured service — we cannot be responsible for parcels lost on the way to us. Original shipping and insurance charges are not refunded.
Engraved, custom and modified pieces
Engraved or modified items are accepted subject to inspection and carry a restocking fee of up to 25%, because the piece was altered to your specification and cannot return to normal stock. We inspect first and tell you the fee before processing anything.
How to start a return
- Contact us with your order number and what you would like to do.
- Wait for confirmation before sending anything. Unannounced parcels cannot be matched to an order.
- Ship it back to the address below, tracked and insured.
Return address
We are a direct manufacturer selling online only. There is no showroom, counter or drop-off point — everything travels by mail.
GJUSA
PO Box 6039
Burbank, CA 91510
Send by USPS. A PO Box can only receive USPS mail. FedEx, UPS and DHL cannot deliver to a PO Box, and a parcel sent that way will be returned to you or held at a depot.
If you are holding older paperwork showing a different return address, please contact us before posting anything — that address is no longer in use.
Warranty and repairs
Every piece carries a 12-month manufacturer warranty against defects in materials and workmanship. Full detail on the Warranty & Repairs page.
Questions
Use our contact form and include your order number.